The Basics

What are your Hours of Operation?

Our merch department is centered out of our Restaurant Support Office. While our site is open 24/7, our office only operates Monday-Friday 9 am – 4 pm, and we are closed on all federal holidays.

How can I contact you?

Please see our contact us page here.

Are all of the items on your website available in-restaurant?

No – some of our items are online exclusives. These items are noted in the description.

Orders

How long will it take to get my order?

Processing time is 1-3 business days. Orders placed on Fridays after 11 am will not ship until the following Monday. We will ship your order through the delivery service you choose at checkout (USPS or FedEx), and delivery time depends on the postal carrier. Walk-On’s cannot guarantee a specific in-hand date and is not responsible for lost or stolen packages. 

How do I return an item?

We accept returns on all items that are unworn, unwashed and not damaged. Be sure to include your order number with your package – if we do not have the necessary order information, we cannot accept your return. You can review our return policy here. Please note we reserve the right to deny a return if our return policy guidelines are not met.

If return policy guidelines have been met, you can request a USPS return label free of charge by emailing merch@walk-ons.com. We recommend shipping to us in the same packaging for an easier return process.

If you ship your item back and we cannot accept your return (final sale, damaged goods, drink ware, etc.), you are responsible for paying the shipping amount needed to send back to you.

 If printing your own return label, please ship your item to this address:

ATTN: Merch
Walk-On’s Enterprises
3960 Burbank Dr.
Baton Rouge, LA 70808

How can I check the status of my order?

You can contact merch@walk-ons.com to check that your order has been shipped. Once your order has been shipped, you can use your provided tracking information to contact USPS or FedEx about your package.

Can I cancel my order?

If you’d like to cancel your order, please email merch@walk-ons.com. If your order has not been shipped, we can cancel your order for you. However, if we have already shipped your order, you will have to wait until you receive your item and sent it back to us as a return for a full refund.

Will I receive any emails about my order?

You should receive a confirmation email after you place your order and once it has been shipped.

Account

Do I have to create an account to purchase?

Guests do not need to have an account to purchase, but we do recommend creating one. Creating an account speeds up your orders, allows you to check your order status and reduces the chance of error regarding your shipping and billing addresses.

Why should I create an account?

Creating an account allows you to check the status of your orders, save your shipping and billing addresses and create a wish list.